This Acceptable Use Policy outlines the rules and guidelines for the acceptable use of our services provided by the mortgage broker platform. By accepting the Use Policy, you agree to comply with this policy when accessing and using our services. Please read it carefully before accepting it and using our platform.
1.1. The following activities are strictly prohibited and may result in the suspension or termination of your access to our services:
a) Unauthorised access: attempting to gain unauthorised access to our platform, user accounts, or any other systems connected to our services.
b) Malicious activities: engaging in any malicious activities, including hacking, spreading malware, or engaging in any actions that may disrupt or interfere with the proper functioning of our platform.
c) Fraud and misrepresentation: providing false or misleading information when submitting mortgage loan applications or engaging in any fraudulent activities.
d) Spam and unsolicited communications: sending unsolicited communications, including spam, promotional messages, or any other unauthorised solicitations to users of our platform.
e) Violation of intellectual property: violating the intellectual property rights of our company or any third parties, including unauthorised use, reproduction, or distribution of copyrighted material.
1.2 We may suspend your account if:
a) You are a resident of a sanctioned country or are sanctioned according to any international regulatory bodies or financial intelligence and enforcement agencies.
b) You fail to provide us with information that in our reasonable opinion we need to satisfy our obligations under UAE applicable rules and regulations, whether relating to the prevention of financial crime or otherwise.
c) We have reason to believe that you are manipulating or attempting to manipulate the platform to your own benefit in a way that contradicts the purpose for which it was established.
1.3 To the extent that we are permitted to do so by law and regulation, we will contact you on the suspension of your account promptly and seek to satisfactorily resolve the issue and will remove the suspension when we do so resolve the issue. We may be prohibited by law from contacting you or discussing details with you.
2.1. Users are expected to use our platform responsibly and ethically. This includes:
a) Compliance with laws: abiding by all applicable laws, regulations, and industry standards when using our services.
b) Respect for privacy: respecting the privacy of other users and not engaging in any activities that comprise their privacy or security.
c) Truthful information: providing accurate and truthful information when using our services, especially when submitting mortgage loan applications.
3.1. If you become aware of any violation of this Acceptable Use Policy or suspect any unauthorised or suspicious activities on our platform, please report it to our customer support immediately.
3.2. We take violations of this policy seriously and will investigate reported incidents promptly.
4.1. Failure to comply with this Acceptable Use Policy may result in the following actions:
a) Warning: we may issue a warning for minor violations of this policy.
b) Account suspension: in cases of serious violations, we may suspend your user account, temporarily or permanently.
c) Legal action: in cases of illegal activities or severe violations, we may take appropriate legal action.
5.1. We reserve the right to update or modify this Acceptable Use Policy at any time. Changes will be effective immediately upon posting on our platform and will be notified to you at the email address you used to create your account.
6.1. If you have any questions or concerns about this Acceptable Use Policy, please contact us at info@digideed.ae.
Last updated: 1.08.2023